FAQs
Frequently Asked Questions
Which paddle is right for me?
SPARK — Your first carbon fibre paddle. Light, forgiving, and easy to play with straight out of the box. Built for players stepping up from entry-level gear who want genuine performance without overcomplicating it.
EDGE — More power, more stability. If you’re a confident ball striker who wants a firmer feel and more punch from the baseline, EDGE is your paddle.
APEX — Control first, everything else second. Built for experienced players who want the most refined feel in the range and prioritise precision over power.
What's the difference between SPARK, EDGE and APEX?
SPARK is the lightest and most forgiving — ideal for players making their first step up to carbon fibre.
EDGE is firmer and more powerful, suited to players who want more punch from the baseline.
APEX has the most control and the most refined feel, built for players who want precision above everything.
What are the paddles made from?
All three use T700 raw carbon fibre peel-ply surfaces and premium core construction. Same material across the range - different feel profiles.
Why only three paddles?
Because most brands offer too many. Each FIZZ paddle has a clear role - nothing duplicated, nothing unnecessary.
Ordering & The Founders Run
What is the Founders Run?
A limited first production run of 150 paddles. Founders Run pricing is locked in at launch rates — once allocation fills, pricing moves to RRP.
When will my paddle ship?
Founders Run paddles ship May 2026.
Can I change my mind after ordering?
Yes — fully refundable until May 1, 2026. No questions asked.
Shipping Information
Where do you ship from?
Newcastle, NSW, Australia.
Do you ship internationally?
The Founders Run is Australia-only.
How long does delivery take?
Typically 3–7 business days after dispatch.
Returns & Warranty
What is your exchange policy?
14-day exchange on receipt. Wrong model? Swap it. Free return shipping within Australia.
What does the warranty cover?
12-month structural warranty against manufacturer defects. Newcastle-based support, three-day turnaround.
What isn't covered?
Normal wear and tear, grip wear, surface scratching from play, and damage from misuse.
About FIZZ
Where is FIZZ based?
Newcastle, NSW, Australia. Australian-owned and operated.