Warranty and Returns

Founders Run — Refund Guarantee

Ordered during the Founders Run? You're fully protected. Cancel any time before May 1, 2026 for a complete refund, no questions asked. Simply contact us at support@fizzpickleball.com.au and we'll process your refund within 2 business days.

The FIZZ 12-Month Limited Warranty

We build FIZZ paddles to last. If something goes wrong due to a manufacturing defect within 12 months of purchase, we'll make it right.

The warranty applies to the original purchaser and covers defects in materials and workmanship.

What is Covered

  • Core failure: Structural failure of the paddle core or face bonding — including hollow or dead spots that develop under normal play. Applies to both honeycomb and foam core constructions.
  • Manufacturing defects: Premature edge guard detachment or handle failure not caused by impact.
  • Structural deformation: Warping of the paddle face under standard playing conditions.

What is Not Covered

  • Normal wear and tear: Fading of graphics, surface scratches, or the natural smoothing of carbon fibre texture over time.
  • Impact damage: Cracks, chips, or breaks caused by hitting the ground, net posts, or other paddles.
  • Extreme environments: Damage from storage in temperatures below 5°C or above 40°C.
  • Secondary sales: The warranty is non-transferable and applies to the original purchaser only.

How to Make a Warranty Claim

Contact us at support@fizzpickleball.com.au with your order number and a photo of the defect. We'll assess your claim within 3 business days and organise a replacement or refund. Return shipping for valid warranty claims is covered by FIZZ.

30-Day Change of Mind Returns

If your paddle arrives and it's not right, we accept returns within 30 days of delivery on unused paddles in original condition.

To be eligible:

  • The paddle must be unused and in its original packaging
  • The grip must be intact and unwrapped
  • The paddle must show no signs of play

All returns are inspected on arrival. If a paddle doesn't meet the return condition we'll contact you directly.

Return shipping for change of mind returns is the customer's responsibility. We recommend using a tracked service. FIZZ covers return shipping on all valid warranty claims.

Shipping

All orders ship free within Australia via Australia Post. Standard delivery is 3–7 business days after dispatch. You'll receive a tracking number when your order ships.

Founders Run orders ship from Newcastle, NSW in May 2026.