Refund policy

Founders Run — Refund Guarantee

Ordered during the Founders Run? You're fully protected. Cancel any time before May 1, 2026 for a complete refund, no questions asked. Simply contact us at support@fizzpickleball.com.au and we'll process your refund within 2 business days.

The FIZZ 12-Month Limited Warranty

We build FIZZ paddles to last. If something goes wrong due to a manufacturing defect within 12 months of purchase, we'll make it right.

The warranty applies to the original purchaser and covers defects in materials and workmanship.

What is Covered

  • Core failure: Structural failure of the paddle core or face bonding — including hollow or dead spots that develop under normal play. Applies to both honeycomb and foam core constructions.
  • Manufacturing defects: Premature edge guard detachment or handle failure not caused by impact.
  • Structural deformation: Warping of the paddle face under standard playing conditions.

What is Not Covered

  • Normal wear and tear: Fading of graphics, surface scratches, or the natural smoothing of carbon fibre texture over time.
  • Impact damage: Cracks, chips, or breaks caused by hitting the ground, net posts, or other paddles.
  • Extreme environments: Damage from storage in temperatures below 5°C or above 40°C.
  • Secondary sales: The warranty is non-transferable and applies to the original purchaser only.

How to Make a Warranty Claim

Contact us at support@fizzpickleball.com.au with your order number and a photo of the defect. We'll assess your claim within 3 business days and organise a replacement or refund. Return shipping for valid warranty claims is covered by FIZZ.

30-Day Change of Mind Returns

If your paddle arrives and it's not right, we accept returns within 30 days of delivery on unused paddles in original condition.

To be eligible:

  • The paddle must be unused and in its original packaging
  • The grip must be intact and unwrapped
  • The paddle must show no signs of play

All returns are inspected on arrival. If a paddle doesn't meet the return condition we'll contact you directly.

Return shipping for change of mind returns is the customer's responsibility. We recommend using a tracked service. FIZZ covers return shipping on all valid warranty claims.